MyCHN
Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees.
Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.
Job
Summary:
The Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay.
The vision of SFACHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients.
The values of the Center are transparency, empathy, quality, and value.
A Patient Services Specialist PSS focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of MyCHN.
Each PSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.
Duties and
Responsibilities:
Provides high level of customer service while maintain patient confidentially and adhere to SFACHN policy's when releasing protected health information PHI throughout all interactions with patients, patient's families, community partners, and fellow co-workersStaying informed of all P&P of SFACHN within scope of work to appropriately answer calls and accurately document all communications with the caller in the appropriate area and route messages to correct recipient.
While conducting oneself with professional phone etiquetteAssist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate managementMaintain a set knowledge of the OpenFQ EHR system to properly schedule to all clinical providers for all locations as set by CMO to ensure proper scheduling.
Completes prior and day of confirmations, review accounts to provide patient with all pertinent information prior to their appointmentReviewing established patient charts to ensure all documents i.
e.
ID, consent, and demographic forms are present and up-to-date.
Review with the patient of all the information which is being collected on the registration forms i.
e.
patient portal, permissions, and etc.
Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seenReconcile cash drawer with OpenEMR reports.
Ensure cash and credit card receipts are prepared and ready for transfer to the accounting department by end of shiftRequired Skills/Abilities:
Familiarity with office equipment:
computer keyboarding, calculators, photocopiers, and faxesAbility to communicate clearly and effectivelyAbility to work with people of all socioeconomic levelsStrong team player with a focus on collaborationAbility to respond effectively to the most sensitive inquiries or complaintsAbility to handle multiple projects simultaneouslyConsumer advocate for quality health care and servicesPreferred Skills/Abilities:
Bilingual ability in SpanishRequired Education and
Experience:
High school diploma or GED equivalentPreferred Education and
Experience:
Clerical or front office experience in a medical or dental facilitySupervision
Responsibilities:
NonePhysical RequirementsOccasionally required to sitFrequently required to talk and standFrequently required to utilize hand and finger dexterityThe employee must occasionally lift and/or move up to 50 poundsSpecific frequently vision abilities required by this job include:
Close vision, Color vision, Peripheral vision, Depth perception , and Ability to adjust focusWork Environment:
BLOODBORNE PATHOGENS EXPOSURE LEVEL:
1 (HIGH)Noise Level:
ModeratePutting Our Heart into Your CareMyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service.
We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.
BenefitsHealth insurance, Dental insurance, Vision insurance, Paid time off, 401(k), 401(k) matching, Life insurance, Other, Flexible schedule, Referral program, Employee discount, Paid training, Mileage reimbursementJob TypeFull timeAbout the Company:
MyCHN.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.
Job
Summary:
The Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay.
The vision of SFACHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients.
The values of the Center are transparency, empathy, quality, and value.
A Patient Services Specialist PSS focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of MyCHN.
Each PSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.
Duties and
Responsibilities:
Provides high level of customer service while maintain patient confidentially and adhere to SFACHN policy's when releasing protected health information PHI throughout all interactions with patients, patient's families, community partners, and fellow co-workersStaying informed of all P&P of SFACHN within scope of work to appropriately answer calls and accurately document all communications with the caller in the appropriate area and route messages to correct recipient.
While conducting oneself with professional phone etiquetteAssist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate managementMaintain a set knowledge of the OpenFQ EHR system to properly schedule to all clinical providers for all locations as set by CMO to ensure proper scheduling.
Completes prior and day of confirmations, review accounts to provide patient with all pertinent information prior to their appointmentReviewing established patient charts to ensure all documents i.
e.
ID, consent, and demographic forms are present and up-to-date.
Review with the patient of all the information which is being collected on the registration forms i.
e.
patient portal, permissions, and etc.
Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seenReconcile cash drawer with OpenEMR reports.
Ensure cash and credit card receipts are prepared and ready for transfer to the accounting department by end of shiftRequired Skills/Abilities:
Familiarity with office equipment:
computer keyboarding, calculators, photocopiers, and faxesAbility to communicate clearly and effectivelyAbility to work with people of all socioeconomic levelsStrong team player with a focus on collaborationAbility to respond effectively to the most sensitive inquiries or complaintsAbility to handle multiple projects simultaneouslyConsumer advocate for quality health care and servicesPreferred Skills/Abilities:
Bilingual ability in SpanishRequired Education and
Experience:
High school diploma or GED equivalentPreferred Education and
Experience:
Clerical or front office experience in a medical or dental facilitySupervision
Responsibilities:
NonePhysical RequirementsOccasionally required to sitFrequently required to talk and standFrequently required to utilize hand and finger dexterityThe employee must occasionally lift and/or move up to 50 poundsSpecific frequently vision abilities required by this job include:
Close vision, Color vision, Peripheral vision, Depth perception , and Ability to adjust focusWork Environment:
BLOODBORNE PATHOGENS EXPOSURE LEVEL:
1 (HIGH)Noise Level:
ModeratePutting Our Heart into Your CareMyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service.
We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.
BenefitsHealth insurance, Dental insurance, Vision insurance, Paid time off, 401(k), 401(k) matching, Life insurance, Other, Flexible schedule, Referral program, Employee discount, Paid training, Mileage reimbursementJob TypeFull timeAbout the Company:
MyCHN.
Estimated Salary: $20 to $28 per hour based on qualifications.
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