Medical Front Desk Specialist
MyCHN MyCHN Clute, TX Clute, TX Full-time Full-time Estimated:
$28.
1K - $35.
5K a year Estimated:
$28.
1K - $35.
5K a year 16 hours ago 16 hours ago 16 hours ago Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees.
Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.
Job
Summary:
The Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay.
The vision of SFACHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients.
The values of the Center are transparency, empathy, quality, and value.
A Patient Services Specialist PSS focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of MyCHN.
Each PSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.
Duties and
Responsibilities:
Provides high level of customer service while maintain patient confidentially and adhere to SFACHN policy's when releasing protected health information PHI throughout all interactions with patients, patient's families, community partners, and fellow co-workers Staying informed of all P&P of SFACHN within scope of work to appropriately answer calls and accurately document all communications with the caller in the appropriate area and route messages to correct recipient.
While conducting oneself with professional phone etiquette Assist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate management Maintain a set knowledge of the OpenFQ EHR system to properly schedule to all clinical providers for all locations as set by CMO to ensure proper scheduling.
Completes prior and day of confirmations, review accounts to provide patient with all pertinent information prior to their appointment Reviewing established patient charts to ensure all documents i.
e.
ID, consent, and demographic forms are present and up-to-date.
Review with the patient of all the information which is being collected on the registration forms i.
e.
patient portal, permissions, and etc.
Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seen Reconcile cash drawer with OpenEMR reports.
Ensure cash and credit card receipts are prepared and ready for transfer to the accounting department by end of shift Required Skills/Abilities:
Familiarity with office equipment:
computer keyboarding, calculators, photocopiers, and faxes Ability to communicate clearly and effectively Ability to work with people of all socioeconomic levels Strong team player with a focus on collaboration Ability to respond effectively to the most sensitive inquiries or complaints Ability to handle multiple projects simultaneously Consumer advocate for quality health care and services Preferred Skills/Abilities:
Bilingual ability in Spanish Required Education and
Experience:
High school diploma or GED equivalent Preferred Education and
Experience:
Clerical or front office experience in a medical or dental facility Supervision
Responsibilities:
None Physical Requirements Occasionally required to sit Frequently required to talk and stand Frequently required to utilize hand and finger dexterity The employee must occasionally lift and/or move up to 50 pounds Specific frequently vision abilities required by this job include:
Close vision, Color vision, Peripheral vision, Depth perception , and Ability to adjust focus Work Environment:
BLOODBORNE PATHOGENS EXPOSURE LEVEL:
1 (HIGH) Noise Level:
Moderate Putting Our Heart into Your Care MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service.
We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.
Benefits:
Health insurance Dental insurance Vision insurance Paid time off 401(k) 401(k) matching Life insurance Other Flexible schedule Referral program Employee discount Paid training Mileage reimbursement Job Type:
fulltime Education:
High school degree Work location:
On-site.
Estimated Salary: $20 to $28 per hour based on qualifications.
$28.
1K - $35.
5K a year Estimated:
$28.
1K - $35.
5K a year 16 hours ago 16 hours ago 16 hours ago Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees.
Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.
Job
Summary:
The Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay.
The vision of SFACHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients.
The values of the Center are transparency, empathy, quality, and value.
A Patient Services Specialist PSS focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of MyCHN.
Each PSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.
Duties and
Responsibilities:
Provides high level of customer service while maintain patient confidentially and adhere to SFACHN policy's when releasing protected health information PHI throughout all interactions with patients, patient's families, community partners, and fellow co-workers Staying informed of all P&P of SFACHN within scope of work to appropriately answer calls and accurately document all communications with the caller in the appropriate area and route messages to correct recipient.
While conducting oneself with professional phone etiquette Assist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate management Maintain a set knowledge of the OpenFQ EHR system to properly schedule to all clinical providers for all locations as set by CMO to ensure proper scheduling.
Completes prior and day of confirmations, review accounts to provide patient with all pertinent information prior to their appointment Reviewing established patient charts to ensure all documents i.
e.
ID, consent, and demographic forms are present and up-to-date.
Review with the patient of all the information which is being collected on the registration forms i.
e.
patient portal, permissions, and etc.
Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seen Reconcile cash drawer with OpenEMR reports.
Ensure cash and credit card receipts are prepared and ready for transfer to the accounting department by end of shift Required Skills/Abilities:
Familiarity with office equipment:
computer keyboarding, calculators, photocopiers, and faxes Ability to communicate clearly and effectively Ability to work with people of all socioeconomic levels Strong team player with a focus on collaboration Ability to respond effectively to the most sensitive inquiries or complaints Ability to handle multiple projects simultaneously Consumer advocate for quality health care and services Preferred Skills/Abilities:
Bilingual ability in Spanish Required Education and
Experience:
High school diploma or GED equivalent Preferred Education and
Experience:
Clerical or front office experience in a medical or dental facility Supervision
Responsibilities:
None Physical Requirements Occasionally required to sit Frequently required to talk and stand Frequently required to utilize hand and finger dexterity The employee must occasionally lift and/or move up to 50 pounds Specific frequently vision abilities required by this job include:
Close vision, Color vision, Peripheral vision, Depth perception , and Ability to adjust focus Work Environment:
BLOODBORNE PATHOGENS EXPOSURE LEVEL:
1 (HIGH) Noise Level:
Moderate Putting Our Heart into Your Care MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service.
We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.
Benefits:
Health insurance Dental insurance Vision insurance Paid time off 401(k) 401(k) matching Life insurance Other Flexible schedule Referral program Employee discount Paid training Mileage reimbursement Job Type:
fulltime Education:
High school degree Work location:
On-site.
Estimated Salary: $20 to $28 per hour based on qualifications.
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